No plant is exempt from maintenance and small or large problems arising during its life cycle. Such problems are not only “a nuisance” in terms of technical aspects, but also have consequences on production, quality and have a considerable economic importance. For this reason, assistance and support are fundamental aspects of Autoware service.

Autoware provides customised assistance services for the needs of customers, availing themselves of the most modern technologies. Today, over 70% of the problems can be solved from remote locations, guaranteeing rapid intervention times, absolutely comparable with the service provided by internal maintenance teams. The constant monitoring of the plants also permits Autoware to prevent malfunction or solve problems before the customer even becomes aware of them. This also allows Autoware to virtually shadow operators during the daily operation of the plants, in a sort of continuous “on the job training”.

The profile of assistance is defined with the customer, on the basis of the needs of on-call service and the timeliness of intervention. This is absolutely in line with the common spirit of all Autoware services, guaranteeing the possibility of maximum concentration on production and business.