Autoware, in order to ensure to each customer the most suitable assistance solution, designed to support each company to minimize costs and maximize growth and success opportunities, offers three different solutions of Business Care, which provide different levels of support and services, depending on the complexity and criticality of the activities, the maturity of the applications and systems and the level of coverage desired. Every one of these levels is designed to meet the specific needs of each client. If one of the standard solutions is not sufficient, it will set up a personalized support program, so completely and perfectly fulfill every requirement.
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Élite Access – Preferential telephone line dedicated to technical support with direct response by technical staff.
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Élite & Direct Access – Preferential telephone line and direct number of technician available to solve growing problems always and unfiltered.
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Élite & Direct Access – Preferential telephone line and direct number of technician available to solve growing problems always and unfiltered.
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Guaranteed Availability – Technical support during office times 08:30/12:30 - 13:30/17:30, working days.
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Guaranteed & Extended Availability – Technical support 06:00/22:00 during working days done by qualified technicians specifically on the customer systems.
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Guaranteed & Total Availability – Technical support 24/7 done by qualified technicians specifically on the customer systems.
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Dedicated technical support email.
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Dedicated technical support email.
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Dedicated technical support email.
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Preservation of applications backup at Autoware a further guarantee to always have available a copy of updated software.
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Preservation of applications backup at Autoware a further guarantee to always have available a copy of updated software.
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Preservation of applications backup at Autoware a further guarantee to always have available a copy of updated software.
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Monthly reports of calls and interventions made..
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Monthly reports of calls and interventions made, organized into custom categories, so as to constitute a file of problem easily to be analyzed and can to provide important information to support maintenance.
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One on-site day a year available for consulting, analysis, training or technical support activities..
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Two on-site days a year available for consulting, analysis, training or technical support activities.
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