How about customer service that assists your operators first and foremost?
Our operation includes both the applications directly developed by us and those installed by other System Integrators, which we can manage starting with a preventive analysis.
Sometimes even a simple anomaly can trigger a big issue. At Autoware, we are by your side offering three levels of support, created to meet various needs and ensure business continuity even in the face of the slightest, unexpected event. As such, we reduce delays and subsequent waste of time and costs. And you gain efficiency.
There is no such thing as a maintenance-free control system, meaning you can run into small, medium or large issues during the normal operating cycle. Often, it is everyday anomalies that significantly impact production continuity, product quality and business endurance.
Your business, safeguarded
from anomalies.
Business Care guarantees access to a service channel and to exclusive and privileged support. It guarantees complete assistance, through various service methods offered, chosen from standard or customized levels in relation to the specific needs of each customer.
Discover our success stories.
Improved production performance plus reduced maintenance time and costs. Guaranteed remote support in real time.
Product quality also improves in terms of sustainability and business expansion. The impact is minimized for all production, reduction loss and waste aspects.
This boosts adherence to planning, predictable processes and an improved response to market demands.
and human resources skills
New and consolidated resources grow in professional and operational terms, whilst operators are constantly supported to avoid stalling (on-the-job training on demand).
Prolonged systems lifecycle.
- 01
FULL-TIME ASSISTANCE 24/7
24/7 fast response guarantee.
- 02
personalized support
Personalized times depending on the organization of production and dedicated number to reach answers directly.
- 03
remote monitoring
Annomalous situations are managed and resolved as quickly as possible, reducing waiting times and related costs to a minimum.
- 04
Maintenance
Anomalies are identified and the maintenance team receives support in diagnosis and interventions. The management conditions of the system are adapted to specific cases to finalize the execution of the maintenance activity.
- 05
CUTTING-EDGE PROCESSES
Support organized according to ITIL processes ensures a standardized approach and adherence to best practices for the management of IT services. The impact on the company: quicker responses, more effective problem solving, satisfied customers.
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